1. Cancelling future renewals

You may cancel a recurring subscription at any time through My Account, where the cancellation option is available, or by emailing kevin@kncreativeacademy.com.

Cancellation stops future renewal payments. Unless a refund or statutory remedy applies, access continues until the end of the period already paid for. Cancelling does not normally remove access immediately.

After cancellation, your account should show the subscription as pending cancellation or otherwise state the access-end date. We will send confirmation or make confirmation available in your account.

2. Your 14-day cancellation right

If you are a consumer entering into an online or other distance contract, you normally have 14 days from entering the contract to cancel without giving a reason.

To cancel within that period, send a clear statement to kevin@kncreativeacademy.com before the period expires.

3. Immediate access

Most customers want access immediately. Where relevant, checkout will ask you to expressly request that supply begins during the 14-day cancellation period.

For service elements that begin at your request, if you cancel within 14 days we may deduct a proportionate amount for the service already supplied where the law allows.

For digital content supplied immediately, you may lose the statutory right to cancel that digital content once supply begins if you gave the required express consent and acknowledgement. If the required consent or acknowledgement was not obtained, your cancellation right may continue.

Academy and Lab products can contain both service and digital-content elements. We will apply the rules relevant to the product and will not treat rights as waived more broadly than the law permits.

4. After the 14-day period

After an applicable cancellation period has ended, a refund is not normally due merely because you changed your mind, did not use the service or forgot to cancel before renewal.

We may still provide a discretionary refund in exceptional circumstances, but doing so once does not create a general entitlement.

5. Faulty, misdescribed or unavailable content

Contact kevin@kncreativeacademy.com if paid content is faulty, materially misdescribed, not supplied with reasonable care and skill or unavailable for an unreasonable period.

Depending on the circumstances, the appropriate remedy may be repair, restored or repeated access, an extension, price reduction or refund. We may ask for your device, browser, page URL and a screenshot so that we can investigate.

A refund is not normally due where an issue is caused solely by an unsupported device, outdated browser, disabled required feature or local network restriction, provided the requirement was made clear before purchase.

6. Renewal payments and price changes

The renewal amount, billing interval and next payment date are shown at checkout and in My Account where supported.

If a renewal price changes, we will provide reasonable advance notice. You may cancel before the new price takes effect.

A request received after a renewal payment has already been processed will be considered under this policy and your statutory rights.

7. How refunds are paid

Approved refunds are normally returned to the original payment method. Statutory refunds will be processed without undue delay and within the legal deadline that applies, normally no later than 14 days after the cancellation notice where the law requires that.

Banks and payment providers may take additional time to display a refund.

8. How to contact us

Email kevin@kncreativeacademy.com and include your name, account email, order number, product and purchase date.